Frequently Asked Questions

Common questions from operators evaluating InventoryIQ. Don't see yours? Email support@ecominventoryiq.com and we'll answer within one business day.

About the product

What does InventoryIQ actually do?

InventoryIQ ranks every reorder decision by the projected return on the next dollar of inventory you spend, then clamps the recommended basket to the cash you actually have on hand. You get a prioritized "buy this next" list instead of a wall of stockout dates.

Who is it for?

Shopify merchants doing roughly $200K–$10M in annual sales who manage their own buying. If your spreadsheet has more than 50 SKUs and a "reorder soon" tab, you're our user.

How is it different from other inventory apps?

Most inventory tools optimize for stockout dates and assume your bank account is infinite. We optimize for return on capital and assume it isn't. Two things follow: we never recommend overcommitting on slow movers, and we'll catch a SKU that's accelerating before you tie up cash in the wrong basket.

What about multi-location stores?

Multi-location is supported on Growth and Pro plans. Inventory is tracked per location, and reorder recommendations respect lead times and stock levels at each fulfillment point.

Migrating from Stocky

Does InventoryIQ have a direct Stocky import tool, or does it just read from Shopify?

Both, and they do different jobs. The moment you connect your store, InventoryIQ syncs your products, current stock, locations, and roughly 60 days of order history straight from Shopify — that part is automatic. On top of that, there's a dedicated Stocky CSV importer (Settings → Import from Stocky) for the planning data Stocky keeps internally and never writes back to Shopify: unit costs, supplier lead times, supplier records, and your custom reorder points. In short, stock counts come from Shopify; the planning data comes from Stocky.

Are inventory levels imported automatically, or is there a manual step?

Inventory levels are fully automatic — they sync from Shopify and stay live through webhooks, so a stale spreadsheet can never overwrite your real stock counts. The only hands-on step is the planning data: export the Products and Suppliers reports from Stocky, then drag those two CSV files into the importer. It's a drag-and-drop with a full preview — not manual data entry — and it typically takes a couple of minutes.

How do reorder points and supplier data that Stocky can't export to Shopify get across?

That's exactly what the CSV importer is for. Product rows are matched by SKU and bring across unit cost, lead time, supplier name, reorder point, and reorder quantity. Supplier rows are matched by name and bring across email, lead time, payment terms, currency, and notes — nothing has to be retyped. If you'd like a walkthrough, follow the 5-minute step-by-step migration guide.

What common migration mistakes does InventoryIQ help me avoid?

The importer is built to catch the usual migration snags:

• Mismatched column names. Stocky exports vary in wording ("Cost" vs "Unit cost", "Variant SKU" vs "Product SKU"). The importer recognizes the common variants automatically, and tells you exactly which column it couldn't find if one is missing.
• Surprise changes. Every import runs a preview first — a before-and-after of exactly what will be created, updated, or skipped. Nothing is written until you confirm.
• Ghost products. A SKU in your CSV that isn't in your Shopify catalog is listed and skipped with a clear reason, never created as a phantom product.
• Duplicate imports. Re-uploading the same file won't create duplicates — matches are updated in place, not added again.
• Messy numbers. Currency symbols and commas are stripped from costs, and figures like lead time, reorder point, and reorder quantity are read as whole, non-negative numbers.

Two things worth knowing up front: your inventory quantities need to be correct in Shopify first, because that's the source of truth the importer never touches; and open purchase orders aren't imported in this version — finish those in Stocky, then let InventoryIQ generate your next ones. Stuck on anything? Email support@ecominventoryiq.com with your CSV files attached and we'll walk you through it.

Pricing & billing

Is there a free trial?

Yes — every plan currently includes a 30-day free trial (a limited-time extension for merchants migrating from Stocky before its August 31, 2026 shutdown; the standard trial is 14 days). No credit card required to start. You can switch plans, downgrade, or cancel before the trial ends and you won't be charged.

What do the plans cost?

• Starter — $39/month or $390/year — up to 100 SKUs.
• Growth — $99/month or $990/year — up to 1,000 SKUs, multi-location, purchase orders.
• Pro — $249/month or $2,490/year — unlimited SKUs, advanced forecasting, dedicated support.

Do I save by paying annually?

Yes — annual billing saves two months on every plan (about 17% off). The annual option appears at plan selection inside the app.

What happens if I exceed my plan's SKU limit?

We'll prompt you to upgrade — never silently bill you more. Forecasts and recommendations continue to run on your existing SKUs while you decide.

Can I cancel anytime?

Yes. Cancellation is one click from the in-app settings page. Your access continues until the end of the current billing period and your data is retained for 30 days in case you change your mind, then permanently purged.

How does billing work for Shopify-installed merchants vs the standalone site?

If you install InventoryIQ from the Shopify App Store, charges are issued through the Shopify Billing API and appear on your Shopify invoice. If you sign up directly at ecominventoryiq.com, charges are processed by Stripe. Pricing is identical either way.

Data, security & privacy

What data does InventoryIQ access?

Read-only access to your products, inventory levels, locations, and order history. We use this to compute per-SKU velocity, seasonality, and forecasts. We never request customer PII, payment data, or write access to your store.

Do you store customer information?

No. We extract aggregate per-SKU metrics only — units sold, revenue, demand velocity. No customer names, emails, addresses, or payment data is persisted.

How long do you keep my data?

Aggregate per-SKU metrics are retained for the lifetime of your subscription, because forecasts get sharper with more historical data. On uninstall or account closure, all data is purged within 30 days — immediately on receipt of a Shopify shop/redact webhook.

Is my data encrypted?

Yes — TLS in transit and AES-256 at rest. Database backups are encrypted and access-controlled.

Do you share my data with third parties?

No. Your data is used solely to power the recommendations and forecasts you see in your account.

Setup & support

How long does setup take?

About five minutes. Install the app, grant permissions, and we backfill your last 60 days of orders and current inventory automatically. Your first recommendations are usually ready within 10 minutes of install.

How accurate are the forecasts?

Accuracy improves with history — most stores see meaningfully better predictions after 3–6 weeks as the model learns your seasonality and promo patterns. We surface forecast confidence on every recommendation so you can weigh the call yourself.

Does it integrate with my 3PL or ERP?

Native integrations beyond Shopify are on the roadmap. Today, InventoryIQ focuses on the data already available in your Shopify store, which is sufficient for most operators in our target range.

How do I contact support?

Email support@ecominventoryiq.com. We respond within one business day, Monday through Friday. Pro plan customers get a dedicated account manager.